tr999's Privacy Policy —
Your Data, Our Responsibility

Types & Purpose of Collected Information

When you create an account, play games, or use any service on tr999, we may collect various types of information. This information is used to improve our service quality, prevent fraud, and ensure responsible gaming.

1.1 Information You Provide Directly

When you provide information to us directly, it may include:

• Full name and date of birth (for age verification)
• Contact details — email address and mobile number
• Username and password provided during account creation
• Documents required for identity verification
• Transaction details — information related to bKash, Nagad, Rocket, or Upay accounts

1.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• Device information — device type, operating system, browser details
• IP address and approximate geographic location
• Session logs — login time, features used, page visit details
• Information collected through cookies and similar tracking technologies
• Gaming activity — types of games played, bet amounts, win/loss records

Data Usage Policy

tr999 uses collected information only for specific and legitimate purposes. We do not use your information unnecessarily or for unauthorised activities under any circumstances.

2.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Personalising the gaming experience and improving platform quality
• Resolving technical issues and providing customer support

2.2 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user identity and confirming age (21+ years)
• Complying with responsible gaming regulations and supporting players in difficulty
• Maintaining records for internal audits and reporting

2.3 Communication

Using your provided contact details, we send important account-related notifications, security alerts, and customer support at your request. If you do not wish to receive promotional communications, you may request to opt out at any time.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the tr999 website. Cookies are small text files stored in your browser that help improve platform functionality.

3.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions. The site cannot work properly without these.
• Functional Cookies: Used to remember your preferences and settings, such as language selection or game settings.
• Analytics Cookies: Used to understand how the platform is being used, which helps us improve our service.

Most browsers accept cookies by default. You can change your browser settings to reject cookies if you wish, though this may limit some platform functionality.

Data Sharing & Third Parties

tr999 does not sell your personal information. However, in limited cases and for specific purposes, information may be shared with trusted third parties.

4.1 Cases Where Information May Be Shared

• Payment Processing: Necessary information is shared to complete transactions with mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Game Providers: The minimum necessary information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, or others to operate gaming services.
• Legal Obligations: Information may be required to be disclosed in response to a court order or demand from a legal authority.
• Fraud Prevention: Necessary information may be exchanged with anti-fraud and security service providers.

4.2 Third-Party Obligations

All third parties with whom information is shared are bound by confidentiality agreements and may only use the provided information for the specified purpose. tr999 ensures that third parties comply with relevant data protection standards.

Data Security Measures

tr999 follows industry-standard security practices to protect your information. Our technical and organisational security measures include:

• SSL/TLS Encryption — all data transmission between the platform and users is encrypted
• Secure server infrastructure — modern firewalls and access control systems
• Password encryption — your password is never stored in plain text
• Two-Factor Authentication support
• Regular security audits and vulnerability assessments
• Restricted access — only authorised staff can access your information

However, 100% security on the internet cannot be guaranteed. While we take the utmost precautions, you are responsible for using a strong password and keeping your login details confidential to protect your own account.

Data Retention Period

tr999 retains your information only for as long as it is necessary or legally required.

• Active Accounts: Information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction Records: Financial transaction records are retained for the legally defined period.
• Marketing Data: Marketing-related information is removed from our systems as soon as you withdraw your consent.

Your Rights

You have the following rights regarding your personal information, and tr999 is committed to respecting them:

7.1 Right to Access & Correct Information

You can view and update the information stored in your account at any time. If any information is incorrect or incomplete, you may request that it be corrected.

7.2 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

7.3 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as while the accuracy of the data is being verified.

7.4 Right to Withdraw Consent

Where we process information on the basis of consent, you may withdraw that consent at any time. However, any processing that took place before the withdrawal will remain valid.

To exercise these rights, contact our support team at [email protected] or speak with us directly via live chat.

Protection of Children & Minors

tr999 is an age-restricted platform. This platform is for individuals aged 21 and above only. We do not knowingly collect information from minors.

Age is verified during the registration process. If we learn that a minor has created an account, that account and all associated information will be deleted immediately. If a parent or guardian believes their underage child has created an account, please contact us immediately.

International Data Transfers

As tr999 is an international platform, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are completed securely and in an encrypted manner
• The receiving party maintains equivalent data protection standards
• Data protection is ensured through legal agreements with third parties

Changes to This Policy

tr999 may update this privacy policy from time to time due to service improvements, technological changes, or regulatory requirements. For any significant changes, we will:

• Publish the updated policy on the website with the date noted
• Endeavour to notify registered users by email
• May request renewed consent for significant changes

Continuing to use the platform after a revised policy is published will be considered as your agreement to the new policy. We therefore recommend checking this page regularly to stay informed of updates.